1. Digital Products

Because digital products such as courses, sample packs, presets and templates may be accessed immediately, purchases are non-refundable once the product has been downloaded or accessed, except where required by applicable law.

A refund may be considered if the supplied files are unusable and the issue cannot be resolved within three business days after it is reported.

2. Studio and Media Production Services

Refunds are available only before production work begins. Payments are non-refundable after booked studio time or production services have started.

3. Academy Programmes

• Lessons cancelled at least 24 hours in advance may be rescheduled.
• Missed lessons or late cancellations without sufficient notice are non-refundable.

4. Refund Requests

Email support@deftwave.com with:

• Your name.
• The relevant order or invoice number.
• An explanation and supporting media, where applicable.

Approved refunds are normally processed within three to seven business days. Bank or payment-provider processing times may vary.